Refund Policy

What this policy covers

It covers fees you pay SubletNY for an optional paid feature, such as promoting a listing. It does not cover rent, deposits or any other money between a lister and a renter: SubletNY never handles those payments, so refunds of them are between the two of you. Our guide to deposits and payments for sublets explains how to handle them safely.

When you get your money back

• We couldn't deliver it. If a paid feature didn't run for the time you paid for because of a problem on our side, we refund the unused time.
• We took your listing down. If we remove or hold your listing for a reason other than a breach of our Terms of Use or Community Agreements, we refund the unused time.
• It hasn't started yet. If you cancel before a paid feature starts, we refund it in full.

We don't refund time that has already run, or a feature on a listing removed for breaking our Terms of Use or Community Agreements. Paid features never renew automatically, so you are never charged again without choosing to pay.

How to ask for a refund

Email hello@subletny.com within 30 days of the charge, from the address on your SubletNY account, with the listing and what went wrong. We reply within 5 business days. An approved refund goes back to the card you paid with, usually within 10 business days.